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Eric van der Maas

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Activity overview

Latest activity by Eric van der Maas
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    Eric van der Maas created an article,

    Device overview quick action buttons

    This article will cover all the quick action buttons found on a device's overview in ZuluDesk and what might be best practises or scenarios for these buttons. Clear Restrictions Password This will ...

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    Eric van der Maas commented,

    Official comment

    Hi Will, Could you create a ticket in ZuluDesk? We'd like to investigate this further by looking into your environment to see if we can find anything out of the ordinary and perhaps a possible scre...

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    Eric van der Maas commented,

    Official comment

    Hi Johan, This is currently not possible simply because Apple does not allow this to be restricted.

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    Eric van der Maas commented,

    Official comment

    Hi Bert, This is currently not possible, You'll have to manage the passwords through ASM. You can set the password type in ZuluDesk and sync this back to ASM but the resetting of a password has to ...

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    Eric van der Maas created an article,

    Tethered Caching

    When a Device responds with Waiting for Network Tethering it usually means the Tethered caching settings in Organisation > Settings is enabled. The installation will only start once the device ...

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    Eric van der Maas commented,

    Hi Dagmar, Thanks for creating a ticket. I've taken a look at your environment to see what's going wrong here and reported my findings in the ticket. It seems that the management profile on these d...

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    Eric van der Maas commented,

    Hi Dagmar, You're right, it isn't necessary to use a Mac device when you want to work with Xinca, I merely mentioned another option for you to try and check in the device.  We do a small check-in e...

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    Eric van der Maas commented,

    Official comment

    Hi Dagmar, The "Unmanaged" state is nothing more then a warning to notify you of devices that haven't checked in in a while. As soon as a device is online and able to check in again it sh...

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    Eric van der Maas created an article,

    Enabling Facetime & Message for Managed Apple IDs

    It is possible to enable FaceTime & Messages for your managed Apple IDs by logging into Apple School Manager. To do so navigate to settings > Managed Apple IDs and enable the feature there.

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    Eric van der Maas commented,

    Official comment

    Hi Michael, Unfortunately Cache, browsing history, etc. fall under the "User Generated Content" category and we have no control over them as MDM currently.