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Eric van der Maas

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Activity overview

Latest activity by Eric van der Maas
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    Eric van der Maas created an article,

    Ad hoc classes in Teacher 6.2.0

    With the release of ZuluDesk Teacher 6.2.0 we've added ah hoc classes to ZuluDesk teacher. This means that the teacher can create their own class of students within the app which can be used to pus...

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    Eric van der Maas created an article,

    Parent QR code scanning in 4.0

    Update 4.0 of the Parent app brings QR code scanning to the Parent-app. With this update you can scan your child's device directly through a QR code and manage your child's device during the hours ...

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    Eric van der Maas commented,

    Hey Frederic, When we see this is this usually means that the device is only partially enrolled or not correctly enrolled, if you send a refresh command from ZMS, does this resolve the issue? You c...

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    Eric van der Maas commented,

    Official comment

    Hey Frederic, There's a few things you can try in this situation, you could try to repush the DEP profile from ZMS and then wipe the device to see if the device picks up the new configuration. If t...

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    Eric van der Maas commented,

    Hi John, Thanks for that, I've responded to the ticket. Let me know if the issue persists in the ticket. Best Regards.

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    Eric van der Maas commented,

    Official comment

    Hi, We are actively investigating this issue internally. Would you be so kind to create a ticket within ZMS regarding this and give me the ticket number so I can attach it to the internal issue?Tha...

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    Eric van der Maas commented,

    Official comment

    Hey Larry, There is no outright way to block iOS updates, but you can defer these updates for upto 90 days. For more information regarding this, please refer to: https://support.zuludesk.com/hc/en-...

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    Eric van der Maas created an article,

    ZuluDesk Apps 6.0 Update

    With the release of our 6.0 Apps, we have split our apps up in 3 different apps.      ZuluDesk Teacher            ZuluDesk Student           ZuluDesk Parent With this change, the current app that...

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    Eric van der Maas commented,

    Hey Jo, This has the do with the following option: This will explicitly whitelist the layout so that the other apps won't show up in folder on the last screen of the device. Best Regards,

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    Eric van der Maas commented,

    Official comment

    Hi Damon, There was a little hiccup on our side, we should be back up and running now. Apologies for the inconvenience.