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Eric van der Maas

  • Total activity 316
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Activity overview

Latest activity by Eric van der Maas
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    Eric van der Maas commented,

    Hey Frederic, When we see this is this usually means that the device is only partially enrolled or not correctly enrolled, if you send a refresh command from ZMS, does this resolve the issue? You c...

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    Eric van der Maas commented,

    Official comment

    Hey Frederic, There's a few things you can try in this situation, you could try to repush the DEP profile from ZMS and then wipe the device to see if the device picks up the new configuration. If t...

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    Eric van der Maas commented,

    Hi John, Thanks for that, I've responded to the ticket. Let me know if the issue persists in the ticket. Best Regards.

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    Eric van der Maas commented,

    Official comment

    Hi, We are actively investigating this issue internally. Would you be so kind to create a ticket within ZMS regarding this and give me the ticket number so I can attach it to the internal issue?Tha...

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    Eric van der Maas commented,

    Official comment

    Hey Larry, There is no outright way to block iOS updates, but you can defer these updates for upto 90 days. For more information regarding this, please refer to: https://support.zuludesk.com/hc/en-...

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    Eric van der Maas created an article,

    ZuluDesk Apps 6.0 Update

    With the release of our 6.0 Apps, we have split our apps up in 3 different apps.      ZuluDesk Teacher            ZuluDesk Student           ZuluDesk Parent With this change, the current app that...

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    Eric van der Maas commented,

    Hey Jo, This has the do with the following option: This will explicitly whitelist the layout so that the other apps won't show up in folder on the last screen of the device. Best Regards,

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    Eric van der Maas commented,

    Official comment

    Hi Damon, There was a little hiccup on our side, we should be back up and running now. Apologies for the inconvenience.

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    Eric van der Maas commented,

    Official comment

    Good day Bradley, This is a known Apple Issue which is resolved in the latest beta version of iOS (12.2). Unfortunately we can't do anything about this and we'll have to wait for the release of iOS...

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    Eric van der Maas commented,

    Official comment

    Hey Jo, (And everyone else) We're currently still in discussion regarding the roadmap and how to proceed with our community forums, It's highly likely for this to be moved to Jamf Nation in the fut...